COURIER DELIVERY (UPS):
Due to the weight of products, the majority of orders are sent out by courier service. The charge for this is £10.50 regardless of the number of items ordered. This is inclusive of the costs of order processing, picking, packing, packaging materials and the courier charge. This is sent out on their standard service and will usually arrive within 48 hours (often within 24 hours), subject to stock availability. Customers are advised by email if there is likely to be any delay.
Products sent by courier require a signature on receipt. We cannot give the delivery driver any special instructions such as “leave delivery next door” or “leave parcel in garage”, etc. You can leave an instruction on the door of your property; however, whether this is followed is at the discretion of the delivery driver.
1st CLASS POST:
Certain items can be sent by post and where this is at all possible this service will be used in order to reduce the delivery cost for the customer, even if the customer has agreed to the £10.50 charge for the courier service (the customer will be informed of the reduced carriage charge). Typically this covers things like Tankmaster spares, etc. Delivery time using 1st Class Post can be quite quick (often within 24 hours); however, it is dependant upon your local postal delivery service.
Occasionally, quantities ordered exceed the weight/size of parcels that can be handled by our standard delivery system or is outside the zone we would normally send to. In such case we may be required to make different delivery arrangements such as sending out on a ‘pallet’ service or via international delivery. If this arises we will always contact the customer in advance and agree any additional costs that might be incurred.
All UK orders are charged VAT at the point of sale. However, if customers require the goods (and the invoice) to be sent to ‘non-VAT’ countries then we will remove the VAT from the order at the point of charging the debit/credit card. All carriage costs incur standard VAT (unless this is to a non-VAT destination). This is outside our control and is obligatory.
Subject to stock availability, orders received by 2:00pm. will be dispatched the same day. Orders received after 2:00pm. will not be dispatched until the following day.
There is a ‘Special Instructions’ box on the order form where the customer can add notes about Delivery/VAT issues if they have any specific concerns.